Shipping policy
Shipping Destinations
We ship to addresses across India. Currently, we do not offer international shipping, but we are working on expanding our reach to serve our global customers soon.
Processing Time
Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Charges
We offer free shipping on all orders above ₹5,000. For orders below ₹5,000, a flat shipping fee of ₹100 will be applied at checkout.
Estimated Delivery Time
Delivery times vary based on your location:
Metro Cities: 2-4 business days
Non-Metro Cities: 4-7 business days
Remote Areas: 7-10 business days
Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status through our website or the courier partner's tracking portal.
Shipping Partners
We partner with trusted courier services including Delhivery, Blue Dart, DTDC, and India Post to ensure reliable and timely delivery of your orders.
Delivery Attempts
Our courier partners will make up to 3 delivery attempts. If the delivery is unsuccessful after 3 attempts, the order will be returned to our warehouse. Additional shipping charges may apply for re-delivery.
Undeliverable Packages
If a package is returned to us due to incorrect address, refusal to accept, or failure to collect, we will contact you to arrange re-shipping. Additional shipping charges will be applicable for re-shipping the order.
Delayed Shipments
In the event of unforeseen delays due to weather conditions, strikes, or other circumstances beyond our control, we will keep you informed via email or SMS about the status of your order.
Contact Us
For any questions regarding shipping, please contact our customer support team at:
Email: support@houseofgaia.com
Phone: +91 12345 67890