Refund policy

Return Window

You may return unused, unworn, and unwashed items within 14 days of delivery. All original tags must be attached, and the product must be in its original packaging.

Eligibility for Returns

To be eligible for a return, items must:
• Be in original condition with all tags intact
• Not have been worn, washed, or altered
• Be returned in original packaging
• Include all accessories and documentation

Non-Returnable Items

The following items cannot be returned:
• Intimate apparel (lingerie, swimwear)
• Customized or personalized products
• Items marked as "Final Sale"
• Gift cards and promotional items

Return Process

To initiate a return:
1. Contact our customer support at support@houseofgaia.com with your order number and reason for return
2. Our team will provide you with a return authorization and shipping instructions
3. Pack the items securely and ship them to our warehouse
4. Once received and inspected, we'll process your refund or exchange

Refund Timeline

Once your return is received and inspected, refunds will be processed within 7-10 business days. The refund will be credited to your original payment method. You will receive a confirmation email once the refund is initiated.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label.

Exchanges

We offer free exchanges for size or color variations, subject to availability. Please contact our support team to initiate an exchange. If the desired item is unavailable, we will process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a free return and provide a replacement or full refund.