Privacy policy

At House of Gaia, operated by The Gaia Sustainable Solutions Private Limited, we believe sustainability is not limited to fabric — it extends to trust, transparency, and responsibility.

When you shop with us, you don't just buy clothing. You place your trust in us.

This Privacy Policy explains — in simple terms — what information we collect, why we collect it, and how we use and protect it.

About Us

We are The Gaia Sustainable Solutions Private Limited, an Indian company incorporated under the Companies Act, operating the brand House of Gaia and The Gaia.

📍 Office:
1/219, Peelamedu – Pudur Main Road, East, Neelambur,
Coimbatore, Tamil Nadu – 641062

🌐 Website: https://www.thegaia.in

We operate globally through our online platform, offering apparel and fashion accessories through responsible and sustainable practices.

For simplicity, this policy refers to us as "House of Gaia", "The Gaia", "we", "our", or "us".

Legal Framework

This Privacy Policy:

  • Is an electronic record under the Information Technology Act, 100

  • Is published as required under Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011

  • Explains what information we collect, why we collect it, and how we protect it

  • Applies to www.thegaia.in and all related services

By using our website, you consent to the collection and use of your information as described here.

What information do we collect — and only what we truly need?

We practice data minimalism — collecting only what is necessary to serve you better.

When you place an order:

  • Your name

  • Contact number

  • Email address

  • Shipping & billing address

  • Order details

What information do we collect?

When you shop or interact with us, we collect:

Personal Information

  • Name

  • Mobile number

  • Email address

  • Shipping and billing address

  • Purchase details

Payment Information

  • Payment method details (processed securely through authorized payment gateways)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage behavior (cookies, analytics)

We only collect information that is necessary to serve you better.

Why do we collect your personal data?

We process your personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and confirmations

  • Improve your shopping experience

  • Respond to your queries

  • Comply with legal requirements

Our goal is to give you the best possible customer experience when visiting our website.

How do we use your information?

We use your information to:

  • Create and manage your account

  • Process payments

  • Deliver products to you

  • Handle returns and refunds

  • Improve our website and services

  • Inform you about offers (if you have opted in)

We do not sell your personal information to third parties.

Who do we share your information with?

We may share your data only with:

  • Payment gateway providers

  • Logistics & courier partners

  • IT service providers

  • Legal authorities (if required by law)

All such third parties are required to maintain confidentiality and data protection standards.

How do we protect your information?

We implement reasonable security practices including:

  • Secure servers

  • SSL encryption

  • Restricted access to sensitive data

  • Secure payment processing

While we take all reasonable precautions, no online system can guarantee 100% security.

What are your rights?

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data (subject to legal requirements)

  • Withdraw consent for marketing communications

To exercise your rights, you may contact us through the details provided on our website.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@thegaia.in
Address:
The Gaia Sustainable Solutions Private Limited
1/219, Peelamedu – Pudur Main Road, East, Neelambur,
Coimbatore, Tamil Nadu – 641062